Help Centre
Existing customers
- How do I login to my account?
- My contact details have changed, how do I update you?
- When is rent collected?
- How do rent reviews work?
- What happens if I can’t pay my rent?
- Who are allpay?
- Can I get a refund if I've overpaid rent?
- How do I buy more of my home?
- Can I redecorate or make improvements to my home?
- Can I rent out my Co-Own home?
- What repairs am I responsible for?
- What happens when I sell my home?
- Can I leave my home to someone in my Will?
- What happens to my home if I go into a nursing home?
- What happens if I can no longer live in my Co-Own for Over 55s home?
- Can I transfer my Co-Own for Over 55s home into another person's name?
- Can I check the arrears balance on my account?
- I'm experiencing financial difficulties, what should I do?
- I'm applying for home insurance. What details do I need to add to have Co-Ownership on as joint owner?
- I want to sell my Co-Ownership home
- Can I increase my monthly payments to buy more of my home, instead of buying in 5% steps?
- I'm getting married, do I need to let you know?
- Can I port my mortgage and reapply for Co-Ownership?
- I am experiencing abuse - what should I do?
- What happens when a Co-Ownership customer dies?