What happens when a Co-Ownership customer dies?

The person dealing with the Estate of the Co-Ownership customer needs to contact us using our Deceased Customer form. This provides the information we need to update our records, and talk to them about next steps.

If there are no surviving Co-Ownership customers living in the home following the death of the customer, our Bereavement Support Policy may apply. This outlines support available to those responsible for administering the Estate, and arrangements while the Estate is being managed. 

If there is a surviving Co-Ownership customer living in the home, the provisions of this policy do not apply and support will instead be provided in accordance with Co-Ownership's existing customer processes.