Understanding Co-Ownership

Costs & responsibilities

Starting the process

Manage your account online

Easily access your account, update information, and stay in control of your Co-Ownership journey. 

  • Update your details and pay rent online
  • Access and upload important documents
  • Send and receive secure messages

Managing your home

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Help centre
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Tools & calculators
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Guides & resources
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Customer stories
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Upcoming events

Accessibility

Last reviewed March 2026

This accessibility statement applies to https://co-ownership.org

This website is managed by Co-Ownership.

Co-Ownership is committed to making its website and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

We’re also continually in the process of making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We're always working on optimising our online user experience, but we know that some parts of this website are not fully accessible, for example:

  • some older PDF documents are not fully accessible to screen reader software
  • live video streams will not have captions

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via one of the following:

  • by completing the form on our Contact Us page
  • by writing to us at: Moneda House, 25-27 Wellington Place, Belfast, BT1 6GD

If you need information on this website in a different format, such as accessible PDFs, large print, easy read, audio or braille:

We’ll consider your request and get back to you within 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you have a complaint, please submit details using our Complaints form.

If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI) 

Technical information about this website’s accessibility

Co-Ownership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The following items have been identified as non-compliant. 

Third-party Iframes (Trustpilot):

  • The issue: There are multiple Trustpilot iframes (e.g., 'Customer reviews powered by Trustpilot') that use identical titles.
  • WCAG success criterion: 4.1.2 Name, Role, Value and 1.1.1 Non-text Content (Frames must have unique, descriptive titles to help screen reader users understand the content of the frame).

Sticky chat overlays:

  • The issue: The 'sticky' chat function remains fixed on the screen and may obscure elements that receive keyboard focus as a user tabs through the page.
  • WCAG success criterion: 2.4.11 Focus Not Obscured (Minimum) – New in WCAG 2.2.

Non-compliance with the accessibility regulations

  • Some images may not have a text alternative, so people using a screen reader will not be able to access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We will continue to monitor for accessibility issues to be addressed by our developers or in-house team, and we will regularly review our compliant with accessibility standards to optimise the online experience for all website users.

Disproportionate burden

We will add a list of issues classified as "disproportionate burden" below, as we become aware of them. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. New PDFs or Word documents we publish will meet accessibility standards.

Live video: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working on an accessibility roadmap that will show how and when we plan to improve accessibility on this website. This will be linked here when available.

Preparation of this accessibility statement

This statement was prepared on 12th March 2026. It was last reviewed on 12th March 2026, and a further review is scheduled for May 2026, post launch. Reviews will take place annually thereafter.

This website was last tested on 12th March 2026 against the WCAG 2.2 AA standard, during the development of this website.

The review was conducted by the Website Manager within Co-Ownership, in conjunction with the developers at our web agency.

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