Help
& Support

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• Joint applications & relationship status

  Partner doesn’t meet the criteria In a relationship & wanting to apply on my own Previously married but now separated.

• Employment

  Proof of income Length of employment Self-employed criteria

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• Income

  Paid in Euro Benefits

• Debt / credit & previous homeowners

  Currently own a home Previous debt issues Limits around credit

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• Deposit & savings

  Deposits ISA Savings

• The Co-Own application

  Applying to Co-Own Supporting documentation Updates on your application

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• The Co-Own for Over 55s application

  Applying to Co-Own for Over 55s Supporting documents Updates on your application

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• The Legal Package

  What if I do not proceed with the purchase? What is not included in the legal package? What is included in the Co-Ownership legal package?

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• The Rent to Own application

  Applying to Rent to Own Supporting documentation Understanding the Decision in Principle

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• Declined applications & refunds

  Declined property Refunds Declined application

• Becoming a customer

  Managing my online account Rent collection Rent increases

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• Increasing your Co-Own share

  Buying 5% more Buying the remainder of your home Selling

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• Co-Own for Over 55s and the future

  No longer living in my Co-Own for Over 55s home What happens to my home if I go into a nursing home? Leaving my Co-Own for Over 55s home for a relative/friend to move into after I die

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• Other queries

  Who are Allpay? I am a vendor, how does Co-Ownership work? Buying a Housing Association home

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