---
title: Existing customers
date: 2026-04-01T15:18:00+01:00
author: Sarah Hannity
canonical_url: "https://co-ownership.org/help-centre/existing-customers"
section: Help centre categories
---
**Help Centre**# Existing customers

 

 

  - [ How do I login to my account?  ](https://co-ownership.org/help-centre/existing-customers/how-do-i-login-to-my-account)
- [ My contact details have changed, how do I update you?  ](https://co-ownership.org/help-centre/existing-customers/my-contact-details-have-changed-how-do-i-update-you)
- [ When is rent collected?  ](https://co-ownership.org/help-centre/existing-customers/when-is-rent-collected)
- [ How do rent reviews work?  ](https://co-ownership.org/help-centre/existing-customers/how-do-rent-reviews-work)
- [ What happens if I can’t pay my rent?  ](https://co-ownership.org/help-centre/existing-customers/what-happens-if-i-cant-pay-my-rent)
- [ Who are allpay?  ](https://co-ownership.org/help-centre/existing-customers/who-are-allpay)
- [ Can I get a refund if I've overpaid rent?  ](https://co-ownership.org/help-centre/existing-customers/can-i-get-a-refund-if-ive-overpaid-rent)
- [ How do I buy more of my home?  ](https://co-ownership.org/help-centre/existing-customers/how-do-i-buy-more-of-my-home)
- [ Can I redecorate or make improvements to my home?  ](https://co-ownership.org/help-centre/existing-customers/can-i-redecorate-or-make-improvements-to-my-home)
- [ Can I rent out my Co-Own home?  ](https://co-ownership.org/help-centre/existing-customers/can-i-rent-out-my-co-own-home)
- [ What repairs am I responsible for?  ](https://co-ownership.org/help-centre/existing-customers/what-repairs-am-i-responsible-for)
- [ What happens when I sell my home?  ](https://co-ownership.org/help-centre/existing-customers/what-happens-when-i-sell-my-home)
- [ Can I leave my home to someone in my Will?  ](https://co-ownership.org/help-centre/existing-customers/can-i-leave-my-home-to-someone-in-my-will)
- [ What happens to my home if I go into a nursing home?  ](https://co-ownership.org/help-centre/existing-customers/what-happens-to-my-home-if-i-go-into-a-nursing-home)
- [ What happens if I can no longer live in my Co-Own for Over 55s home?  ](https://co-ownership.org/help-centre/existing-customers/what-happens-if-i-can-no-longer-live-in-my-co-own-for-over-55s-home)
- [ Can I transfer my Co-Own for Over 55s home into another person's name?  ](https://co-ownership.org/help-centre/existing-customers/can-i-transfer-my-co-own-for-over-55s-home-into-another-persons-name)
- [ Can I check the arrears balance on my account?  ](https://co-ownership.org/help-centre/existing-customers/can-i-check-the-arrears-balance-on-my-account)
- [ I'm experiencing financial difficulties, what should I do?  ](https://co-ownership.org/help-centre/existing-customers/im-experiencing-financial-difficulties-what-should-i-do)
- [ I'm applying for home insurance. What details do I need to add to have Co-Ownership on as joint owner?  ](https://co-ownership.org/help-centre/existing-customers/im-applying-for-home-insurance-what-details-do-i-need-to-add-to-have-co-ownership-on-as-joint-owner)
- [ I want to sell my Co-Ownership home  ](https://co-ownership.org/help-centre/existing-customers/i-want-to-sell-my-co-ownership-home)
- [ Can I increase my monthly payments to buy more of my home, instead of buying in 5% steps?  ](https://co-ownership.org/help-centre/existing-customers/can-i-increase-my-monthly-payments-to-buy-more-of-my-home-instead-of-buying-in-5-steps)
- [ I'm getting married, do I need to let you know?  ](https://co-ownership.org/help-centre/existing-customers/im-getting-married-do-i-need-to-let-you-know)
- [ Can I port my mortgage and reapply for Co-Ownership?  ](https://co-ownership.org/help-centre/existing-customers/can-i-port-my-mortgage-and-reapply-for-co-ownership)
- [ I am experiencing abuse - what should I do?  ](https://co-ownership.org/help-centre/existing-customers/i-think-i-am-experiencing-abuse-what-should-i-do)
- [ What happens when a Co-Ownership customer dies?  ](https://co-ownership.org/help-centre/existing-customers/what-happens-when-a-co-ownership-customer-dies)