People

In the workplace we support equality of opportunity and diversity, both in our dealings with customers and stakeholders and also across the organisation. For our people, we aim to create a workplace that is inclusive, inspiring and supportive.

In the workplace we recognise that our staff are the most valuable asset to our business. We want to support their development to become confident, skilled and knowledgeable partners to our stakeholders. We value the diversity and experience of all and provide a work environment for our people to excel.

We do this through investing in training and development, across all departments and skill areas. We provide support for staff wanting to undertake a recognised qualification with financial assistance and time off for study. We recognise the wide range of expertise provided by our staff and ensure they are provided with learning to maintain elements such as CPD. We actively promote the health and wellbeing of our people with a well established Heath and Wellbeing Team who provide wide ranging events and initiatives, support and information.

We recognise that listening to the opinions of our people is vital and that it’s important that everyone is aware of the role they play. We hold regular communications forums with our staff and employee surveys to get feedback on how they are feeling and impact of implemented changes. We have an Employee Engagement Team who listen to our staff and develop new and evolving ways of working, including a staff led Recognition Scheme. We are always looking at ways to improve and evolve our business and to attract and retain talented people. We have developed a Values framework to reflect the needs of our future business and to deliver on challenging business objectives. We have achieved Investors in People (IiP) Silver accreditation in 2021, recognising the significant improvements we have made since our last reaccreditation.